What Is User Sense? A Practical Guide 

Last Modified: June 28, 2021

By: pitin

This post about what is User Sense will definitely be of significant help to anyone who would want to get to know more about this company, given that there are other players with years of history in the business of testing apps and websites.

What Is User Sense

What Is User Sense

Out of the many platforms on the internet today where you could find opportunities for making money by being a user tester, User Sense is among the youngest players since it only began in early 2019. 

Their headquarters is in Rotterdam, South Holland.

Quality Guidelines

Every usability testing company aims to provide quality work to their clients and at User Sense, there is a quality assurance team that seriously checks usability videos of testers.

From its quality guidelines for ensuring top quality usability tests, you could gain an insight about what you must do as a tester.

You need to pay attention to the details and the job so you know what responsibilities you need to perform.  Familiarize yourself with its quality guidelines.

What The Job Of A Tester At User Sense Involves

Your testing job involves:

1. Thinking out loud (speaking loud and clear) as you experience using the website, app or prototype.

2. Constantly explaining what you do, why you do it and what you feel about it.

3. Stating how you feel or think (confused or unable to find anything) about the product you are testing. 

4. You must describe every encounter you might have, especially what makes you feel frustrated when using a website.

For example, if you are testing an e-commerce website and found that some links or buttons for the payment methods do not work, speak about this in your test and tell that this could make potential shoppers leave or abandon their shopping cart.

5. Suggesting improvements that can help perform a task faster or better.

6. Taking a test inside a quiet room with no background noise. Take this as one requirement you must meet for the job. 

If there are things you must do, there are also things that you must not do, such as:

1.  Explaining what you see on the app or website since the User Sense customer also knows this.

2.  Saying that everything on the website is okay.

3.  Showing that you can speedily finish a task.

4.  Only complimenting the appearance of the website.

5.  Performing tasks aside from what the customer requires.

6.  Providing too technical (unless required) feedback. The idea is to make an app or a website user-friendly, especially to first-time users.

Therefore, if you will test a product as if you were an expert, you will divert away from this goal of usability testing.

Take note that the quality assurance team will grade or rate your recording.

It will look at whether you are in a quiet room while you take the test, if your face is visible in the recording and if you are articulating properly.

Therefore, have an idea that User Sense will also require you to record your face or appearance when performing a task.

If you do not feel comfortable about working in front of a webcam, then this might put you off.  

The facial recording makes it possible for User Sense to claim that it can offer customers a “glimpse into the subconscious through emotion recognition and eye tracking,” in my opinion.

After all, if you allow the webcam/software to record yourself as you do the test, you will inevitably show your facial expressions so the User Sense team and its customers will probably see what emotions you feel when you go through each task.

There is also a questionnaire you must accomplish for your tasks and the quality assurance team will also include this in assessing your work.

Be sure to provide relevant and comprehensive answers to questions. If you discover any problems, provide a viable solution.

To better perform your responsibility as a user tester, you must always think what your job entails, which is to live by the goal of User Sense to provide better user experience.

Based on how remote usability testing works, you will also understand what you will encounter in case you finally apply as a tester for User Sense.

A customer of User Sense will first assemble the test by setting a specific part of the website or app that real users will need to test. He will choose from his own testers or from the testers at User Sense.

They will base the choice of respondents on unique characteristics. This means that in order for you to be one of the chosen testers, meet what the customers require.

This will affect the number of tests you could do since you will most likely not fit every tester requirements.

If your demographic details fit the characteristics of the target group, then you might be among those who will perform the pre-prepared tasks by the customer.

Realize that this job calls for a camera. Other required tools are desktop computer/laptop or mobile device (Android or iOS).

Scenarios That Require Testing

The general notion of usability testing is that there is a website that a developer will soon launch and he wants to first test this website for functionality so he will hire the services of companies like User Sense.

However, there are certain scenarios that will show you when User Sense customers will require your services as a tester for their prototypes.

Prototype testing may still have different scenarios. There is prototype testing for products with interactive elements, for mock-ups and for non-interactive prototypes.

There is exploratory user testing wherein real users test non-interactive prototypes and sketches. Such a test requires testers to follow the lead of a moderator to guide the session.

An assessment test is for products that have built-in functionalities that you can use to navigate through the app or website.

This may or may not have a test moderator, depending on the complexity of the process and the design of the product.

Usability testing is not only for not yet launched websites or apps. Sometimes, even those digital products that customers have already launched may still require usability testing.

For such products, you need to look for ways on how its user experience factors may still improve.

While a digital product is still in its development stage, it needs to undergo optimization, which calls for more frequent testing.

Larger companies may have an in-house team to do this, but smaller organizations will seek the services of companies like User Sense.