What Is Netizen Testing?
“Affordable and fast usability testing services through the power of the crowd” is the promise of the Netizen Testing to companies that wish to gather users’ opinion about their websites and apps. Perhaps, there are usability testing platforms that also offer similar services and opportunities, but there is at least one factor that makes it different from the rest. Continue reading this article on what is Netizen Testing so you can discover and understand further.
Looking at the description of the company on its website, you could gather what Netizen Testing could mean to website and app developers and owners. As a usability testing company, it can provide them access to a vast network of users whom they can ask to perform specific tasks while using the apps and websites. Clients can watch what these users did and listen to what they said during the test to get an idea about the likely areas where the apps or websites need to improve on.
The Netizen Testing Difference
Other platforms hire testers and offer usability testing services in the US, UK and Canada, but Netizen Testing harnesses the power of the crowd in Asia. Its network of users and testers are from Asia. Thus, it offers an excellent opportunity for testers who cannot apply to or take advantage of what other platforms offer because they are from countries not covered by a certain platform’s covered areas.
In fact, the company’s founders, Alvin Chai and Wee Li started Netizen Testing back in 2012 after they realized that Asia needs a fast and simple user testing service for digital products. If you have read a substantial amount of posts and articles about usability testing, you know that most of the usability testing companies are from the US. Thus, they likely serve US companies and businesses by contracting testers from the US, unless the client requires testers from other countries or regions.
With Netizen Testing, Asian enterprises and startups can now avail of services geared towards them. Since its establishment, Netizen Testing has conducted over 1,000 testing sessions with testers, who are mostly from Asia. It also offers usability testing services to startups not only in Asia but also in Europe, UK and Australia. You can see from the image below some companies that have availed the services of Netizen Testing.
These are the companies that Asian users are probably more familiar with, such as JobStreet, AirAsia and Lazada.
How It Works
The figure above likewise tackles how clients should set up tests at Netizen Testing, and it also gives testers an idea about what their job will involve.
Clients can test anything online and can plan on what they want to test. Therefore, if you ever become a tester for Netizen Testing, you could evaluate e-commerce sites and their online checkout processes, landing pages, any website (including competitor’s websites), any mobile app (including competitor’s apps), concepts, mockups, prototypes, wireframe, and A/B testing.
If the client selects you as one of its testers, you will receive a notification from Netizen Testing to start the project. You must have your own testing device and perform the test in a comfortable, distraction-free environment. Take note that the client has the deciding power on who will test its products. It could choose among Netizen Testing users or among its own customers. The second part of how it works for Netizen Testing clients should also give you an idea that your activities, screen and voice during the test are subject to recording.
You know from the first step that there are questions you might need to answer and clients might ask some follow-up questions.
Netizen Testing requires that you have your own computer, which could be a laptop or a desktop computer with a minimum RAM of 1GB and free hard disc space of 5GB. Your computer setup must include a headset with a microphone. You should have a reliable internet connection, since you must upload your recorded video to the server.
You will perform all tests using Netizen Testing’s own developed app-based recorder so you need not buy other screen recording software. I suppose that if you have to buy the screen recording software, you might as well look for other jobs to apply online where there is no cash out required.
How To Apply/Join
You may register at https://www.netizentesting.com/signup.
The image above shows the 3 steps to become a tester here. You first need to fill up the tester application form in the link above. Then, you need to do a sample test (includes a 5-minute test video, and a written survey) for Netizen Testing to review. Once the sample test gets approval, you will get notification about the jobs.
The image above shows the sign up form to complete. Provide your email address and set up your password. Tell about your gender, your country (Malaysia, Singapore, Indonesia, Philippines, Thailand, Vietnam), year of birth (1920-2020) and profession (professional, executive, housewife, senior management, self-employed, student, manager, clerical, others). Agree to the Terms and Conditions to continue.
You need to check your inbox to verify your email and then log in to your account. Afterward, there are 4 steps you should go through.
It is important to download the recorder first. You will read 3 simple tips to keep in mind and will watch a 1-minute sample test video. Finally, you must record a sample video that Netizen Testing must approve so you could start doing paid tests.
When you are doing a test, assume the role of someone who is using the website or the app. Make sure you speak out loud about what you experience, what you see and what you go through while using the app or website.
The client will give certain instructions that you should read thoroughly and follow carefully. It is immaterial how long your video recording will be, as long as you remain on the task at hand.
As much as possible, look for things or areas in the app or website, which you think might make other people leave the website or app because it is problematic to use or navigate. You should be honest with your comments and feedback.
Recording Your Sample Video
For your sample video recording, there is a scenario you need to keep in mind. For example, you are planning for an overseas vacation and you need to use a website for your trip. The goal of the video recording is to evaluate your ability in speaking your thoughts rather than completing a task. It is only about booking a room for your accommodation through the website. Instead, tell about what steps you are taking or what links or buttons on the website you are clicking to finish the task. You must also describe what challenges you encounter when doing the task such as slow loading of pages or not working buttons/links.
According to Figure 2, you will receive payment for the recorded video of your voice and screen (where you will give verbal comments as you browse through the website or use the app) and a written survey (up to 4 questions about what you experienced while using the app or website).
The screenshot is from the careers page of the Netizen Testing website. You'll see that there are other job positions the company offers. Yet, if what you are looking for is a no-commitment sideline, you may join the Netizen Testing’s pool of user testers.
A 10-15 minutes video pays $7 via PayPal within 14 after the completed job. Malaysian testers will get their money via online banking.
The USD 7 is the rate for completed test job. However, there are rare occasions when a client will ask for a refund because he did not find your work satisfactory. It is at this moment when you will not receive your payment.
The information I have read from the website leaves me confused on how long a test will last. While the payment rate is USD7, there are mentions that the duration of a test varies. On the sign up page, it says that a test may last 10-15 minutes, while the FAQ page says that a test lasts on an average of 20 minutes.
Regardless of the test duration, realize that you have a flexible schedule as a usability tester. You will only work when you receive an invitation to test. You might decide to even skip the test if you do not feel motivated to do so.
If you like to have an increased amount of earning or increased number of test opportunities, you may join other usability testing websites such as Testapic, Appcoiner, Mycrowd, Testfairy, Beta Family, Usersense, Ubertesters, Testbirds and Testerwork.
Benefits / Bonus/ Increase/ Training Provided
Netizen Testing offers a possible sideline for testers from Asian countries.
Although the pay is low, it can add diversity to a list of websites to join for extra money. Yet, I have to make sure I only give this job a reasonable amount of time so I could pursue higher paying online jobs.