About Chegg Tutoring Jobs
Online schooling is part of the new normal brought into our midst by the COVID-19 pandemic. Parents would not expose their children to a virus whose vaccine and treatment are still under development. They would rather seek online learning for their children. This could mean that more teachers and tutors will search online for plausible ways to augment their income. If you are one of these educators seeking opportunities that the internet offers, this post about Chegg tutoring jobs will push you to the right direction.
Since Chegg is an online tutoring service provider, its website and other online company descriptions such as on LinkedIn are all about promoting it as a business. Its LinkedIn profile, for example, says that it is a renowned learning platform that offers affordable prices to students.
Chegg online tutors can provide help on any topic or subject that students need help with.
Chegg is one of "the major players reported in the market" according to the Online Tutoring Market research report (https://dataintelo.com/report/online-tutoring-market/). You will find feature articles about it on The Wall Street Journal, The New York Times, Yahoo and Today.
Based on how Chegg Tutor works, as shown in the figure above, you will have an idea about what a Chegg tutoring job is like. Chegg offers services to students who need help in answering a question or recurring sessions with a tutor. This means that your tutoring position could involve answering a one time question or tutoring the students frequently.
Chegg matches students to tutors whose specializations suit the needs of the students. Therefore, you may only tutor a student according to your field of study on a live session such as via virtual whiteboard of (audio/video/text) chat. You could tutor in the subject that you like to students of various levels.
Applicant tutors should be at least 18 years old. Chegg’s tutor application is of strict nature. Not just anyone who wants to earn money easily could join. Only those who are qualified and credible will be part of Chegg.
I say this because Chegg will require applicants to provide any two of the following proof of identification and credentials:
a) Picture of your diploma
b) Student ID
c) Scanned copies of official/unofficial transcripts
d) College acceptance letter or enrolment verification from the university registrar
e) National Student Clearing house enrollment verification
f) Teaching/tutoring certification
g) Other documents that will confirm your current enrolment or that you were once a student at that university for 4 years.
As for technical requirements, you need a computer and an internet connection to perform your tutoring duties.
Marketing Your Tutoring Service, Know Your Tutor Duties
Students find tutors like you by first searching for the subject they need a tutor for. In order for a student searching for tutors to find your profile in the search results, set up your account settings accordingly. Sign in to your account and click on your Dashboard (upper right corner). To the right of your photo and name, you will find the settings icon. Toggle the button to activate “show my profile in search results.” This way, when the student searching for a tutor sees your profile in the search results, he could message you directly to request for a lesson.
You may also present yourself to the students asking questions. While still on your dashboard, you will see the "opportunities" link on the menu. Clicking this will allow you to see questions that students have posted.
You also have your Chegg tutor profile link that you may post and share via social media channels. While Chegg allows you to market your Chegg tutor profile offsite, it does not permit you to exchange contact details (email, Skype, WhatsApp, etc) with students for off site tutoring. You may only communicate with the students using the Cheg chat platform, written lessons and lesson space. Otherwise, Chegg will deactivate your tutor profile because this is a policy violation.
Speaking of inappropriate actions that could lead to your termination as a Chegg tutor, there are also instances when students themselves might ask you to do something that is inappropriate. For example, during a live session and the student asks that you complete his assignment or asks help for a graded quiz, know that this is not part of your Chegg tutor duties. If this happens, decline professionally while giving a reminder to that student of Chegg Honor Code. Exit the live lesson quickly. If this student gives you a negative review, you may contact Chegg and dispute the review. If you insist on accommodating the student with such requests, Chegg could deactivate your profile.
Calculating Tutoring Time
As mentioned earlier, tutors at Chegg may answer questions or attend live sessions with students. Tutoring time for each tutor, therefore, varies. Tutoring time for billing is something you need to know about. What counts as tutoring time are:
a) Time spent with a student as the live session progresses
b) Time bid showed on a written lesson where you submit an explanation
c) Late time to the scheduled lesson as you wait in lesson space
d) Scheduled lessons missed by at least 15 minutes, but there were no cancellations of lessons by the student
e) Half of the duration of a scheduled lesson canceled only less than 24 hours earlier
f) Lessons less than 5 minutes (still considered 5 minutes)g) Partial minutes rounded off to the nearest minutes.
Understand also the calculation of your tutoring time when a student cancels his lesson. In a live session, you can communicate directly to students via text/audio chat or live video. You can also draw on the whiteboard, review essays on the text editor, and can review programs on the code editor. If the student cancels a live session within 24 hours, you will still receive your payment for it. The same applies when the student is late for the live lessons.
Once you claim a written lesson, there is no way a student can re-schedule or cancel it, unless he will contact Chegg Tutors Support. Although the Support Team approves the cancellation request, you will still possibly get your payment for the written lesson.
We mentioned receiving negative reviews earlier, if ever you refuse the request of a student for you to complete his assignment. Students may leave a review for tutors they worked with, and receiving negative reviews are inevitable. After a certain number of negative reviews and students’ feedback, along with your overall teaching record, Chegg could deem when it is appropriate to terminate your account. Therefore, it is a must that you know how to avoid getting negative reviews from students.
1. Prevent a student from abruptly leaving the lesson space during a live lesson by frequently asking him if they understand what you teach and can still follow the flow of the lesson.
2. If you feel that the student cannot grasp what you are explaining or if the student asks too many questions, just void the lesson before the student himself leaves. This way, the student will not need to pay you for the lesson.
3. For written lessons, always place a message at the end to encourage the student to contact you for follow-up questions. You may also follow up with him after the lesson via chat.
You may appeal negative reviews when
- there is a technical/website error.
- there was academic dishonesty from the student.
- the student asked you to complete his assignment.
- the student misbehaved.
Raise a dispute by providing the necessary details when you email the support team:
a) Date of live/written lesson
c) Student’s name
d) Reason for dispute
After the Support team reviews your dispute and finds that the student was at fault, only then will they remove the negative review. You may report a student who behaves badly, and if that student often gets this report from many tutors, Chegg will ban him from the platform. The loophole in this case is that this student could set up or use multiple accounts to still harass tutors.
How To Apply/Join
You may sign up at https://www.chegg.com/tutors/become-a-tutor/ either through your email or through Facebook or Google. After this, you will provide any two of the proof of identification enumerated above.
Signing up using your email requires that you also submit a photo of yourself while holding your government-issued ID (passport, driver’s license, etc.). Also, part of the application process is taking a test for gauging your proficiency in the subject you will teach. It would be an excellent idea, although optional, to submit a recorded video where you will introduce yourself and outline your qualifications for the subject you will teach.
After submitting these, wait within 7 business days for the update of your application. You can only apply once and cannot re-apply if you did not make it on your first try.
Once approved, you may select the subjects where you excel and answer questions within these subjects.
You see from the screenshot below that top tutors or those with excellent tutoring performance could earn as much as $1,000 a month, but tutors have a starting rate of $20 per hour.
This rate applies for the calculated minutes you sent on live lessons and written lessons each week. They claim that if you spent only 2 minutes in a live lesson, you will get $1.66, which is the payment for a 5 minute session of online tutoring.
They send automatically processed payments through Paypal on Thursday mornings (PST-Pacific Standard Time).
Be online in order for students to find you. You may log in when you find it convenient, but the best time to get online and to connect with students is between Thursday and Sunday at 2-10 PM PST. You could always tutor on your free time or anytime you feel doing so.
Benefits / Bonus/ Increase/ Training Provided
The perks associated when tutoring at Chegg is unlike the benefits when working as Chegg regular employees.
The screenshot above shows an interesting perk that Chegg offers. This is about the referral program that lets you earn extra $10 for every referral.
I believe that Chegg is a worthy platform to check out if you have the appropriate credentials to become a tutor. The job is not as easy as answering surveys where you ought to only share your experiences. Here, you really have to be knowledgeable about the subject in order to at least answer students’ questions.